Is your Loganair refund taking an extended amount of time?
You’ve requested a full refund due to flight cancellation, and now you’re uncertain about what happens next. Maybe Loganair has reached out to you, or perhaps you’re still waiting for any updates regarding your refund. Regardless of the specific situation, it’s important to know that in Europe, the refund process is regulated. According to European regulations, Loganair should process your refund within 7 days.
What should you do if the process is taking longer?
Loganair Refund Is Taking Forever: Step-By-Step Plan
Can you get a Loganair refund?
In the event of a flight cancellation, airlines are required to offer you a refund.
For instance, if Loganair cancels a flight, they are obligated to provide you with an option between a full refund and an alternative flight. It’s vital to note that occasionally, your only option is a refund, but at other times, you could be entitled to both a refund and flight cancellation compensation.
Step 1: Contact Loganair
Get in touch with Loganair customer service via their website.
Unless there’s an unexpected event, like a global pandemic, you can anticipate a response within a week. If a week goes by without any communication, send a few more messages. If needed, repeat this process in a few days to get their attention.
Step 2: Contact Loganair via Social Media
If you’re not receiving a response from Loganair, resort to social media.
If you’ve spent a couple of weeks sending emails and messages without any luck, it’s time to use Facebook and Twitter to get through to Loganair. Remind them of the legal 7-day timeframe. Refer to the Regulation (EC) No 261/2004, Articles 5 and 8.
Step 3: Don’t Agree to Vouchers
Your Loganair refund should be credited directly to your bank account.
You are not obligated to accept Loganair vouchers or coupons.
Step 4: Contact the National Enforcement Body (NEB)
Every EU member state houses a NEB.
Contact the National Enforcement Body (NEB) of the country where your flight originates. For instance, if your flight is departing from Germany, reach out to the National Complaint and Enforcement Office for Air Passenger Rights (Nationale Beschwerde- und Durchsetzungsstelle Fluggastrechte). For flights taking off from a non-EU country, get in touch with the NEB of the country you’re flying to. You can access the contact information here.
You can find more information here.
Since it is the most labour-intensive phase, it usually takes around 2 months for the NEB to make a decision. The next step is to wait for payment from Loganair. To speed up the process, you can continue posting reminders on Loganair’s social media pages and use other contact methods.
When Are You Entitled to Loganair Refund?
As per EU guidelines, if Loganair cancels your flight, you are entitled to a full refund.
If your flight is cancelled, Loganair is obligated to offer you a choice between a complimentary new flight or a full refund of your ticket cost. The reason for the cancellation doesn’t matter, and this policy applies even in extraordinary circumstances and last-minute flight cancellations. The airline must refund the ticket cost within a week.
Any delay by the airline in refunding the amount is a breach of EU laws, and passengers have the option to seek further recourse.
What If You Cancel the Flight Yourself?
Can you get a Loganair refund if you cancel your flight yourself?
When you cancel the flight, the refund policies can be more intricate. Here are a few pointers:
- Flexible tickets. If you’ve opted for a flexible ticket, you might be eligible for a refund, but it’s advisable to review the airline’s terms and conditions thoroughly.
- Non-refundable tickets. For non-refundable tickets, you may not get a full refund. However, the airline might agree to refund any taxes you’ve paid as part of the ticket cost.
- Travel insurance. If your travel insurance policy covers cancellations, you may be able to get a refund from your insurance provider, depending on the reason for cancellation.
- Cancellation within 24 hours of booking. Some airlines will provide a full refund if you cancel your flight within 24 hours of booking, provided the booking was made at least a week before the flight’s departure.
- Illness or death in the family. If you need to cancel due to serious issues, such as health problems or a family bereavement, the airline might offer a refund or credit for future travel. This, however, depends on the airline’s policy.
Flight Cancellation Due to Extraordinary Circumstances: Can You Get a Refund?
During extraordinary circumstances like severe weather disruptions, airport personnel strikes (excluding strikes by Loganair’s staff), or security issues resulting in flight cancellations, airlines are typically not held liable. In such cases, you can’t get flight compensation.
However, according to EU regulations (Regulation (EC) No 261/2004), airlines are required to offer passengers the choice of a full refund or an alternative flight in the event of flight cancellations, regardless of the reason. This means that even if the cancellation is due to extraordinary circumstances, you, as a passenger, have the right to a refund.
Please note that the refund should be processed within seven days. If there are any delays in receiving your refund, please follow the step-by-step guide mentioned earlier without hesitation.
Also you have a right to care regardless of the reason your flight was cancelled.
What is your experience with Loganair refunds? Have you ever received a refund from Loganair? Share your experience in the comments!