Getting flight compensation from Loganair may seem straightforward, but many passengers make small mistakes that can lead to delays, rejected compensation requests, or missed payouts. From assuming compensation is automatic to accepting the airline’s explanation without proof, these errors often prevent travellers from receiving the money they may be entitled to under UK261 and EU261 rules.
In this article, we cover the biggest mistakes passengers make on Loganair compensation claims, and how to avoid them so you can claim successfully.
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Biggest Mistakes Passengers Make on Loganair Compensation Claims
Here are some of the the biggest mistakes passengers make on Loganair compensation claims, and how to avoid them so you can claim successfully.
Assuming Logainair Compensation Is Paid Automatically
Flight compensation is not paid automatically, even when you meet the eligibility requirements under UK261 and EU261.
To receive compensation, you must submit a Loganair compensation claim yourself. This usually involves filling a Loganair compensation form and providing your flight details, booking reference, and any other supporting information the airline requests. If you don’t take action, the airline is unlikely to contact you or issue payment on its own — which means you could miss out on money you may be entitled to.
If you don’t want to deal with the airline directly, you can also use a flight compensation company. These services can check your eligibility, submit the claim on your behalf, and follow up with Loganair if the airline delays or rejects the request. In more difficult cases, they may also take legal action to help you recover the compensation you’re owed.
When choosing this option, here is all you will have to do:
And that’s it — the rest is handled by professionals.
* Your boarding pass and passport or ID copy.
Read more: How to Claim Loganair Compensation?
Not Checking Whether the Loganair Flight Delay Was 3+ Hours at the Final Destination
Another common mistake is focusing on the delay at departure instead of the delay at arrival. Flight delay compensation is usually based on how late you arrive at your final destination — not how long you were stuck waiting at the airport.
In most cases, you may only be entitled to compensation if you arrived 3 hours or more late compared to your original scheduled arrival time. This is why it’s important to check your actual arrival time carefully, especially if your flight made up time in the air.
This is even more important for passengers travelling on connecting flights. Even if your first flight was only slightly delayed, a missed connection could cause you to arrive more than 3 hours late overall — which may make you eligible for missed connection compensation.
Mixing Up a Cancelled Flight Refund With Compensation
Flight cancellation compensation and a refund for a cancelled flight are not the same thing.
A refund simply means getting your money back for the unused ticket. If Loganair cancels your flight, you are entitled to a refund (or a replacement flight) regardless of the reason for the cancellation.
Compensation, on the other hand, is an extra payment meant to cover the inconvenience caused by the disruption. It is only available when specific legal conditions are met — usually when the flight is cancelled at short notice and the cancellation was within the airline’s control (not bad weather or other extraordinary circumstances).
Read more: Flight Cancellation Compensation vs Refund for a Cancelled Flight: The Difference
Accepting the Airline’s “Extraordinary Circumstances” Excuse Without Proof
Another common mistake passengers make on Loganair compensation claims is accepting the airline’s explanation without questioning it. Airlines often reject compensation claims by saying the disruption was caused by “extraordinary circumstances” — but that does not automatically mean compensation is not owed.
Extraordinary circumstances only apply when the issue was truly outside the airline’s control, such as severe weather, major air traffic control restrictions, security risks, or airport closures. However, airlines sometimes use this phrase too broadly, especially in cases involving technical problems, operational issues, or crew shortages — which are usually considered the airline’s responsibility.
If Loganair denies your claim due to extraordinary circumstances, you can ask for:
- A clear written explanation of what caused the disruption
- Evidence supporting their decision (for example, reports or official notifications)
- Confirmation of what measures were taken to avoid or minimise the delay
Remember: under Regulation EU261 and UK261, the airline must prove the disruption was caused by extraordinary circumstances and that it could not have been prevented. If they can’t provide proper proof, you may still be entitled to compensation.
Not Keeping Key Documents (Boarding Pass, Booking Confirmation, Receipts)
Many passengers forget to save important travel documents, which can slow down or weaken a Loganair compensation claim. It’s best to keep your boarding pass, booking confirmation, and any emails or messages about the disruption.
If you had extra costs due to the delay (such as food, transport, or a hotel), always keep receipts, as you may be able to claim those expenses back under your right to care.
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Not Claiming for Connecting Flights Correctly
A common mistake is focusing only on the delayed flight segment instead of looking at the full journey.
Under UK261 (and EU261), what usually matters is your delay at the final destination, not the delay on the first flight. This means that even a short delay on your first flight can still qualify for compensation if it causes you to miss your connection and arrive 3 hours or more late overall.
Passengers often think compensation doesn’t apply if their trip includes flights outside Europe. However, connecting flights may still be covered under UK261/EU261 as long as the trip meets the rules — for example, if it is operated by a UK or EU airline, or if it is operated by a non-European airline but departs from the UK or EU.
Giving Up After the Airline Rejects the First Claim
Many passengers stop after Loganair rejects their first claim — but a rejection isn’t always the final answer. Airlines may deny claims due to missing information or by incorrectly blaming “extraordinary circumstances.”
If you believe your case is valid, it’s worth following up, requesting evidence, or resubmitting your claim with additional documents. You can also use a flight compensation company to challenge the rejection and handle the process for you.
Missing the Legal Deadline to Submit a Claim
Another common mistake is waiting too long to submit a flight compensation claim.
Even if your flight delay or cancellation qualifies under EU261/UK261, you can still lose your right to compensation if you miss the legal time limit.
Loganair compensation claims must be filed within a certain number of years, depending on the country where the claim is made and which rules apply.
Another very similar mistake is when a passenger doesn’t submit a claim because they assume the deadline has already passed. Keep in mind that even if it’s been several months since the flight, you may still be able to claim flight compensation.
Read more: How Long After a Flight Can You Claim Compensation From Loganair
Flight Compensation Claim Deadlines (Examples)
- United Kingdom (England & Wales): 6 years
- Scotland: 5 years
- Ireland: 6 years
- France: 5 years
- Spain: 5 years
- Portugal: 3 years
- Germany: 3 years
- Sweden: 10 years
- Norway: 3 years
- Finland: 3 years
- Poland: 1 year (one of the shortest time limits)
- Netherlands: 2 years
- Italy: 2 years
Check your compensation online.
Accepting Vouchers or Travel Credit Instead of Cash Compensation
Another common mistake is accepting Loganair vouchers or travel credit too quickly.
Airlines may offer vouchers as a faster solution, but these can come with restrictions, expiry dates, and limited flexibility. In many cases, passengers don’t realise that under UK261 (and EU261), compensation and refunds should be paid in cash or to the original payment method unless you willingly agree to an alternative.
If you accept a voucher, you may lose the chance to receive your compensation in cash. Before agreeing to anything, check what you’re legally entitled to and make sure the offer is actually in your best interest.
Not Understanding Who Is Entitled to Compensation (Children, Non-EU Passengers, etc.)
Many passengers assume that compensation only applies to EU or UK citizens, or that children and infants are not eligible. In reality, eligibility is based on the flight and the disruption — not on your nationality or age.
Assuming Low-Cost Airlines Don’t Have to Pay Compensation
Many passengers believe that low-cost airlines don’t have to follow the same compensation rules as full-service carriers. That’s not true. Under UK261 and EU261, your right to compensation depends on the flight disruption and the airline’s responsibility — not on how cheap your ticket was.
Budget airlines must pay compensation just like any other carrier if your flight is delayed, cancelled, or you are denied boarding due to the airline’s fault. Even if you booked a discounted fare, used a promotion, or paid very little for the ticket, your UK/EU air passenger rights remain the same.
Do you have more questions about Loganair compensation claims or flight compensation in general? Ask in the comments.
Featured photo by Christina Morillo from Pexels