How to claim Loganair compensation?
How to claim flight delay compensation?
Claiming compensation from Loganair can vary depending on the situation. In some cases, there may be multiple options available, such as handling the claim yourself or assigning it to a flight compensation company. In other cases, you may need to handle the claim independently. It’s important to understand the distinction between compensation and refund, as they are not the same thing. Depending on the situation, you may be eligible for compensation, a refund, or both.
How to Claim Loganair Compensation?
How to claim Loganair compensation for flight disruptions?
The method for claiming compensation from Loganair is contingent on the type of compensation you seek. Here are some common scenarios:
1. UK/EU Flight Compensation: Loganair
Keep in mind that mechanical problems with the aircraft and Loganair staff strikes fall under the airline’s accountability, not exceptional circumstances.
1.1 Long Flight Delay
Criteria for obtaining flight delay compensation from Loganair:
- Delay must be 3 or more hours long (at the time of arrival);
- The delay must be due to the fault of the airline;
- Flight must be within/to/from Europe.
To claim compensation from Loganair, you can contact their customer service team through their website and fill in a claim form. Remember to cite Regulation (EC) No 261/2004 and be consistent in your correspondence.
Alternatively, you can also file a claim with our partners, a flight compensation company.
Read more:
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
1.2 Flight Cancellation
How to claim Loganair compensation for a cancelled flight?
For Loganair to compensate you, your flight must be:
- Cancelled last-minute (up to 14 days before the flight);
- Cancelled due to the fault of Loganair (not due to bad weather or other extraordinary circumstances);
- To/within/from Europe.
Reach out to Loganair customer service via their website to file a claim.
Remember to refer to Regulation (EC) No 261/2004 and assert your rights to prevent claim denial by the airline.
Or file a claim with our partners, a flight compensation company.
Read more:
- Loganair Flight Cancellation Compensation
- Your Loganair Refund Is Taking Forever. What Can You Do About It?
1.3 Denied Boarding / Overbooking
Certain conditions need to be fulfilled to be eligible for denied boarding compensation:
- The boarding denial must be involuntary and due to overbooking;
- The denial should stem from the airline’s error (i.e., overbooking), not issues with your passport, visa, etc.;
- The flight should originate from/within/to Europe.
Remember that passengers lacking the necessary travel documents, like valid visas, are not qualified for compensation. Passengers who willingly accept alternate arrangements, like a later flight (it’s called “voluntary denied boarding”) may not be eligible for compensation either.
How can you claim denied boarding compensation?
Get in touch with Loganair’s customer support centre through their website.
Refer to Regulation (EC) No 261/2004.
Or file a claim with our partners.
Read more: Loganair Denied Boarding Compensation
1.4 Missed Connection Flight
In case your initial flight gets delayed or cancelled, leading to a missed connecting flight and a delay of 3 or more hours at your final destination, you might be entitled to compensation under Regulation (EC) No 261/2004.
However, this is only applicable if:
- The delay is the fault of Loganair, and not due to exceptional circumstances (e.g., adverse weather or pandemics);
- The flight is departing from or arriving in Europe.
For claiming compensation from Loganair, you can reach out to their customer support centre via their website, and make sure to mention Regulation (EC) No 261/2004.
Or file a claim with our partners.
Read more: Loganair Missed Connection Compensation
1.5 Downgrading
If you are involuntarily downgraded from your flight, the airline is required to compensate you.
The amount of compensation depends on the length of your flight and can range from 30% to 75% of the ticket price. The airline is mandated to give you this compensation immediately.
However, this policy does not currently apply to Loganair. Loganair does not have Business or First class, and as a result, the mentioned compensation rules for class downgrades do not apply to their services at this time.
Read more: Loganair Flight Downgrade Compensation
2. Baggage Compensation
How to claim Loganair compensation for baggage issues?
You can choose between two routes. You can either contact your insurance provider to initiate the claim or launch a claim directly via Loganair’s website. Please note that flight compensation agencies typically don’t deal with baggage claims.
2.1 Damaged Baggage
In the unfortunate event of your baggage being damaged, here are the steps you can follow.
Sequentially:
- Lodge a damage report at the airport within a timeframe of 7 days after you’ve received your suitcase;
- Submit the requested information;
- Make a claim online;
- You may receive compensation of up to €1300.
Read more: Loganair Damaged Baggage Compensation
2.2 Delayed Baggage
If you encounter a delay in receiving your baggage, adhere to this step-by-step guide:
- Declare the delay of your baggage at the airport;
- Secure the Property Irregularity Report or PIR containing a personal reference code;
- Keep track of your bag’s status online using your reference code;
- You may receive reimbursement for essential items you were forced to purchase due to this delay.
Read more: Loganair Delayed Baggage Compensation
2.3 Lost Baggage
Sometimes, your bag might fail to arrive altogether.
Under such circumstances, here’s your course of action:
- Report the missing baggage at the airport;
- Secure the Property Irregularity Report with a unique reference code;
- Use your reference code to monitor the status of your bag online;
- If your bag remains untraceable after 21 days, compile a list of items that were in your bag, to claim compensation of up to €1300;
- You have the right to file a claim for any additional expenditures.
Read more: Loganair Lost Baggage Compensation
3. Loganair Refund For Cancellation
If your Loganair flight is cancelled, you can choose to get a refund for the amount you paid.
In certain situations, you might also be eligible for compensation. To claim your refund or compensation, it’s important to contact Loganair promptly. Feel free to follow up after a couple of weeks if needed.
You can read more about this process in the linked article.
Read more: Loganair Refund For Cancellation
3.1 What If You Cancel a Loganair Flight?
If you need to cancel your Loganair flight, the refund process is quite simple.
To begin, you can cancel your reservation online via the Loganair website or by reaching out to their customer support. Once the cancellation is done, you’ll need to submit a refund request. The amount of the refund will vary based on the fare conditions of your ticket.
Do note, that not all tickets are refundable. If you purchased a non-refundable ticket, you might not receive a refund, or there might be heavy cancellation charges. It’s important to read and understand the fare rules before purchasing a ticket.
It’s worth noting that even if you’re eligible for a refund, you won’t receive compensation for cancelling your flight. According to Regulation (EC) No 261/2004, compensation is only applicable when the airline cancels the flight, not when the passenger chooses to cancel.
So, in conclusion, while you may get a refund for your ticket depending on the fare conditions, you cannot get compensation for self-cancelled flights.
Do Not Agree to Loganair Vouchers
When you are entitled to European flight compensation or a refund from Loganair, it is important to know that you do not have to accept vouchers as a form of compensation. You have the right to request a monetary refund instead.
When contacting Loganair customer service, it’s important to mention Regulation (EC) No 261/2004 and clearly state that you prefer a cash refund instead of vouchers as compensation. If the customer service agent doesn’t offer a cash refund, escalate the matter to their supervisor or manager for further assistance.
Yes – you have the right to receive your compensation or refund from Loganair without having to accept vouchers as payment.
Claiming Loganair Flight Compensation Independently
How to claim Loganair compensation on your own?
Obtaining compensation from Loganair independently can be challenging. It requires persistence and a good understanding of your rights. Airlines may attempt to avoid paying compensation by exaggerating issues or incorrectly categorising technical difficulties as extraordinary events (which is incorrect – technical problems are not considered extraordinary events). They may also propose vouchers instead of cash compensation.
This kind of behaviour isn’t unique to Loganair; airlines across the globe often employ these tactics.
In a nutshell, to secure Loganair flight compensation independently:
- Ascertain your eligibility for compensation. Based on EC Regulation No. 261/2004, figure out whether your situation enables you to claim flight compensation or a refund.
- Retain all pertinent documents. This encompasses boarding passes, tickets, receipts, and any other proof of your flight and expenses.
- Reach out to Loganair. Direct your claim to Loganair’s customer service. This can be done via email, over the phone, or through their website.
- Be steadfast. If you do not get a satisfactory response at first, don’t lose hope. Keep communicating with the airline and insist on your rightful compensation.
- Decline vouchers. Remember, you are entitled to monetary compensation. Do not accept vouchers if proposed.
- Take it a notch higher if required. If Loganair refuses to compensate, consider taking the issue to a National Enforcement Body or seeking legal recourse.
By following these steps, you can navigate the process of claiming flight compensation on your own. Keep in mind that this can be a challenging task, and professional help is available if needed. Our partners offer such services.
Legal Proceedings – Loganair
If Loganair rejects your compensation claim, you may need to consider taking legal action against the airline. However, before going to court, you have the option to escalate your claim to NEB, which could help you avoid legal proceedings altogether. A favourable decision from NEB can strengthen your position and increase your chances of a positive outcome, even if the airline continues to refuse compensation.
If, despite all your endeavours, the airline still sticks to its refusal to compensate, initiating a lawsuit against Loganair could be your next step. Resort to this phase only after you’ve exhausted all other methods of mediation and escalation. Keep in mind, that legal actions can be demanding, both financially and in terms of time.
So, it’s crucial to be prepared and fully understand the situation. If your claim falls within the scope of EC Regulation No. 261/2004 and you have the required supporting documents, going to court might be the next step for you.
What is your experience with Loganair compensation claims? Have you ever received compensation from Loganair? Share your experience, or questions, in the comments.