Are you experiencing a last-minute flight cancellation?
The possibility of flight cancellations can disrupt your travel plans and connecting flights. Nevertheless, passengers can find reassurance in the well-established regulations outlined by EU/UK law. These protective measures, in effect for over a decade, are mandatory for airlines operating in the EU/UK. Therefore, if your Loganair flight is canceled, the airline is obliged to ensure your well-being and offer a suitable alternative in compliance with these regulations.
In some situations, you may be entitled to flight cancellation compensation.
1. Loganair Flight Cancellation: Last-Minute Flight Cancellation
Are you experiencing a last-minute flight cancellation?
Here is what you can expect if Loganair cancels your flight.
- If the flight cancellation results in a lengthy delay at the airport, you have the right to care from Loganair. If there’s a delay of 3 hours, you are eligible for a meal voucher, and if the delay extends overnight — complimentary hotel accommodation and transfer are given.
- If you choose not to accept the replacement flight offered, you have the right to a complete refund from Loganair. This refund can either be transferred to your banking account, or issued as a Loganair voucher.
- Provided it’s a last-minute flight cancellation (i.e., a flight cancelled up to 2 weeks before the original departure date), and the cancellation is Loganair’s fault, you can claim flight cancellation compensation from Loganair.
If the cancellation of your Loganair flight resulted in a missed connection, you might qualify for compensation. Please refer to our Loganair missed connection compensation guide for additional details. In summary, the regulations are similar to those for flight delays. You simply compare your actual arrival time at the destination to your original expected arrival time.
All Loganair flights to and from Europe are subjected to these compensation rules.
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
2. What to Do if Your Flight Is Cancelled Last-Minute?
Are you experiencing a last-minute flight cancellation?
How you should react when your Loganair flight is cancelled depends on your current location. If you have already departed for the airport, the sequence of actions may differ from if you are still at home.
2.1 If You Are Still at Home or Hotel
If you’re still at home or in your hotel and your flight has been cancelled, you’re advised to remain there for now. Reach out to Loganair’s customer service to figure out your next steps.
As mentioned previously, Loganair will provide aid. They will inform you about your alternatives – there’s a chance you may be flying later in the day or the following day. Flight availability will dictate this. Remember that you may request a flight with a different airline, too.
If your flight is cancelled due to the airline’s fault, you may be entitled to flight cancellation compensation.
2.2 If You Are Already at the Airport
If your Loganair flight is cancelled while you’re at the airport, it’s best not to go through airport security. Loganair will arrange a new flight for you, which means you’ll need to check in again and get a new boarding pass. If you have baggage, you’ll need to check it in again. If you’ve already gone through security, try to go back to the public access area of the airport.
It’s crucial to get in touch with Loganair’s airport representatives to gain insight into your next course of action. They are there to assist you with things like arranging an alternate flight to your destination (or a full refund) and providing necessary care. When waiting for your new flight, you have a right to care.
If your flight is cancelled due to the airline’s fault, you may be entitled to flight cancellation compensation.
3. Loganair Flight Cancellation Compensation
Specific compensation regulations regarding flight cancellation have been set forth by the UK/EU.
If Loganair cancels your flight less than 2 weeks before the scheduled departure date, it falls under last-minute flight cancellation, and compensation may be due.
Your flight is cancelled 7 – 14 days before the scheduled time of departure:
- If you opt for a new flight Loganair offers that depart no later than 2 hours from the original departure time, and you arrive at your destination less than 4 hours from the first intended arrival time, you are not up for compensation.
- For all other scenarios, compensation is due.
Your flight is cancelled less than 7 days before the scheduled time of departure:
- If you select a new flight Loganair presents that departs no more than 1 hour before the original time, and you arrive at your final destination less than 2 hours from the first intended arrival time, you do not qualify for compensation.
- For all other instances, compensation is due.
Conditions for claiming compensation:
- Flight cancelled due to Loganair’s fault;
- Flight is to/from/within Europe;
- Flight cancelled last minute (less than 14 days before departure).
Read more: Loganair Flight Cancellation Compensation
4. Loganair Flight Cancellation Refund
If Loganair cancels your flight, you are entitled to either rerouting to your final destination or a full refund. The refund can be transferred to your bank account or issued as a Loganair voucher based on your preference and future travel plans.
Your Loganair refund should be processed within 7 days.
It is crucial to understand that compensation and refund rights are independent under the UK/EU flight compensation legislation. Thus, even if you choose the refund option, you might still qualify for compensation based on the specifics of the flight cancellation, as discussed above.
Read more: Your Loganair Refund Is Taking Forever. What Can You Do About It?
4.1 What If You Cancel a Flight?
The refund conditions differ when you, as a passenger, cancel your flight.
Generally, Loganair’s refund policy is dependent on the type of ticket you bought.
Full-flex tickets are typically refundable, whereas non-flexible, low-cost tickets may not be. Make sure to check the specific conditions of your ticket or reach out to Loganair’s customer service for clarification. If you have cancellation coverage through your travel insurance, you might be able to claim your refund from your insurance provider.
5. How to Claim Loganair Flight Cancellation Compensation or Cancellation Refund?
To obtain a refund for your Loganair flight, submit your request via the “Manage Booking”.
The refund will be processed using the same payment mode you used when purchasing your ticket.
What about flight cancellation compensation?
If Loganair cancels your flight, you may be eligible for compensation. The important thing is to file a claim. Failure to do so will result in no compensation. Contact Loganair customer service to submit your claim.
Remember, you have the right to receive compensation, and you are not obligated to accept travel vouchers. According to EC Regulation 261, flight disruption compensation in the EU must be directly transferred to your bank account. The compensation amount is fixed, ranging from 250 to 600 euros.
You can also opt for legal representation.
Choosing this route means a flight compensation company handles the entire process. They will lodge your compensation claim and handle all the procedures on your behalf.
When choosing this option, here is all you will have to do:
And that’s it — the rest is handled by professionals.
* Your boarding pass and passport or ID copy.
Read more: How to Claim Loganair Compensation?
Last-minute flight cancellation – have you ever experienced that? How did the airline solve that? Do you still have questions about Loganair compensation policies? Ask in the comments.