This article will delve into Loganair vouchers.
What are Loganair voucher types? How to exchange a Loganair voucher to cash?
Airlines often offer vouchers to compensate for flight disruptions, but it’s important to note that these are not the same as compensation. This article will explain when Loganair issues vouchers and clarify your rights in these situations. Keep in mind that accepting a voucher is typically optional, not mandatory.
Vouchers are not identical to flight compensation.
1. Loganair Vouchers
Vouchers are essentially coupons that carry a certain value, which can be used towards payment.
A common practice among airlines, Loganair too, issues vouchers to its passengers. Loganair circulates two main types of vouchers: Loganair gift cards and flight compensation vouchers.
- Loganair Gift Cards – these are standard travel gift cards obtainable directly from the airline’s website. These can be used for booking flights on Loganair. You have the option to purchase these gift cards for personal use.
- Loganair compensation vouchers – these Loganair vouchers can be used in the same capacity as gift cards. However, they are provided by Loganair in response to flight issues (e.g., flight delay, cancellation, and overbooking).
Receiving a gift card doesn’t involve much complexity – either you purchase it or someone gifts it to you. But what about flight compensation vouchers or vouchers received as a refund for a cancelled flight? For more details, continue reading.
2. Loganair Voucher as Refund/Compensation
Why were you issued Loganair vouchers?
2.1 Your Flight Was Cancelled
In case of flight cancellation, you are entitled to a choice.
Should Loganair cancel your flight, they are obligated to provide you with two alternatives: a cancellation refund or a substitute flight to your end destination. The alternative flight can be on Loganair or any other airline, at no additional cost. Under certain circumstances, you might also qualify for compensation for the cancelled flight.
Please remember that Loganair’s refund and compensation ought to be directly paid into your bank account. While the airline may propose a voucher, you are not obligated to accept it.
2.2 You Cancelled a Flight
The procedures are slightly different when you, the passenger, choose to cancel your flight.
Loganair’s policy clarifies that your refund eligibility primarily depends on the fare conditions of your ticket.
If your ticket can be refunded, you have the right to get your money back. But if your ticket is non-refundable, you may not qualify for a full refund. In this case, Loganair may provide a voucher that you can use for future trips with the airline.
Don’t forget to scrutinize the specific terms and conditions associated with your ticket to verify your rights in the event of cancellation.
2.3 Your Flight Was Delayed
Two circumstances are most probable.
Either the delay was caused by Loganair, or it was due to factors beyond the airline’s control.
If Loganair is at fault for your flight delay, you might be eligible for flight delay compensation. It’s crucial to determine your eligibility and insist on getting what you are owed. The procedure and compensation amount are determined by laws set by the European Union. Typically, compensation ranges from 250 to 600 euros, but in some cases, you may receive only 50% of this range.
However, Loganair might propose a voucher instead of the compensation you are legally entitled to. It’s vital to remember first that accepting the voucher is at your discretion. Secondly, if you do decide to accept the voucher, check that its value aligns with what is legally required.
If Loganair is not responsible for your flight delay, any voucher you received can’t be converted into cash. Since they didn’t cause the delay, they are not legally obligated to provide any compensation.
2.4 You Were Denied Boarding
If flights are overbooked, you and other passengers may be involuntarily denied boarding.
In that situation, you have the right to choose an alternative flight or receive a refund directly deposited into your bank account. Moreover, you may be entitled to compensation due to denied boarding as a result of overbooking.
Similar to flight delays and cancellations, if compensation is due to you, you are not obligated to accept a non-refundable voucher. You have the right to request the funds be transferred to your bank account.
If you voluntarily surrender your seat, you might also be offered a voucher. It’s crucial to thoroughly understand the terms of the offer, including whether it is refundable or non-refundable, its validity period, and any usage limitations.
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
2.5 Other Situations
It is recommended to fact-check independently to ensure a fair deal.
If you have any doubts or concerns, it’s recommended to conduct your investigation to ensure fair treatment. Our website covers different scenarios where you may qualify for compensation or a refund. Remember, in many cases, Loganair must provide a full monetary refund/compensation instead of just offering a voucher as the only option.
Here’s a summary of what you can get in every situation:
| Situation | EU flight compensation | Refund |
| Flight delayed for 3+ hours | If it’s due to the fault of Loganair, you are entitled to flight delay compensation | No |
| Flight delayed less than 3 hours | No | No |
| Flight cancellation less than 2 weeks before the flight | If it’s due to the fault of Loganair, you are entitled to flight cancellation compensation | Choice between a refund and new flight (You can choose either) |
| Flight cancellation more than 2 weeks before the flight | No | Choice between a refund and new flight |
| You have cancelled a flight | No | Depending on the ticket |
| Boarding denial (due to overbooking) | You can get denied boarding compensation | Choice between a refund and new flight |
| You have given up your seat (voluntary denied boarding) | No | As per the agreement with Loganair |
The sort of compensation you may get will be determined by the exact circumstances and may include a refund, compensation, or both. It’s vital to remember that, depending on the circumstances, any payment you’re entitled to must be either in cash or deposited straight to your bank account.
Read more:
- How to Claim Loganair Compensation?
- Your Loganair Compensation Claim Is Denied. Now What?
- Your Loganair Refund Is Taking Forever. What Can You Do About It?
- Your Loganair Flight Is Delayed. Should You Wait at Home?
3. How to Exchange Loganair Voucher for Cash?
How to exchange Loganair vouchers to cash (or bank transfer)?
In terms of transforming a voucher into cash, there are two situations to contemplate.
Firstly, if you have a refundable voucher, you can decide to turn it into cash. By getting in touch with the airline, you can inquire about the procedure and prerequisites for changing the voucher to cash.
Secondly, you might be in a situation where you are given a voucher as a substitute for compensation or reimbursement, despite the regulations indicating that you should receive monetary compensation. In this situation, it’s important to contact the airline directly to resolve the issue. By initiating a conversation, you can express your concerns and request the proper cash compensation instead of a voucher. It’s crucial to assert yourself and ensure you receive the appropriate compensation as required by law.
4. How to Request a Refund From Loganair?
To obtain a refund for your Loganair flight, submit your request via the “Manage Booking”.
The refund amount is typically transferred using the same payment method that you used when purchasing your ticket.
Depending on the type of ticket you have and the circumstances surrounding your request, you may qualify for a complete refund, a partial refund or possibly not qualify for a refund at all.
4.1 Demand a Loganair Refund (or Compensation), Not Voucher
In multiple scenarios, you should have a choice.
As per legislation, you have the right to refuse Loganair vouchers or gift cards for compensation or refund. This is because EU regulations require refunds and UK/EU flight compensation to be paid directly to your bank account unless you agree otherwise. Therefore, Loganair is obligated to provide payment instead of vouchers.
For a detailed overview of all possible situations, kindly refer to the table provided above.
What if you have already accepted a voucher?
If Loganair has given you a voucher instead of a cash refund/compensation, but you believe you were entitled to cash refund/compensation, you can try requesting a swap. However, whether you’ll receive a full cash refund/compensation depends on the specifics of your case. If Loganair didn’t provide a satisfactory explanation or didn’t initially offer you the choice between a voucher and monetary compensation/refund, it’s still worth trying to get the money.
What is your experience with Loganair vouchers? Have you ever been given one? Was it a refundable Loganair voucher or you could use it only for Loganair flights?