If you’re stuck at the airport because of an unexpected delay, you have the right to care.
Most often, these include free meals and complimentary hotel accommodation.
In the event of a last-minute cancellation, delay, or change in your Loganair flight, you have the right to receive certain services at no additional cost. If the delay exceeds 3 hours, you should be provided with complimentary meals and beverages. Moreover, if the delay extends overnight, Loganair is obligated to offer you a complimentary hotel room and hotel transfers.
Right to Care From Loganair
Under European legislation, air passengers are granted protection.
This implies that passengers travelling within Europe or on European airlines, including most of Loganair’s flights to and from the European Union, have the right to care. This provision is stipulated by Regulation (EC) No 261/2004.
Short Delays (3+ Hours)
You can get: food and drinks.
If your delay exceeds three hours during the day, Loganair will offer you complimentary food and drinks. In addition, you will receive two communication vouchers which can be used for phone calls, emails, or faxes.
Long Delays (Overnight)
You can get: meals, beverages, hotel accommodation and airport transfer.
If your flight is delayed until the next day, Loganair is obligated to offer you complimentary hotel accommodation, transfers to and from the airport, meals, and drinks. If you are not notified about these provisions, please reach out to Loganair as soon as possible.
How to Get Free Food and Free Hotel Accommodation?
Loganair should automatically provide amenities such as free food, hotel accommodation and airport transfer during long waiting periods at the airport. There is no need for you to request these; they should be provided during your wait.
If these services are not provided, it’s crucial to contact the Loganair customer service desk and ask for them. The airline is legally obligated to provide these services free of charge during significant delays.
Occasionally, if the airline does not organize these services for you, you might have to arrange them on your own. Keep all receipts and proof of purchases for meals, beverages, transfers, and hotel accommodation. With these, you can request reimbursement from Loganair by providing a detailed report of your expenses during the delay. Make sure to include all necessary information to expedite the reimbursement process.
Extraordinary Circumstances
Do you have a right to care if your flight is delayed or cancelled due to extraordinary circumstances?
First, let’s clarify the intended meaning of this term.
What Are Extraordinary Circumstances?
“Extraordinary circumstances” refers to incidents that are beyond the airline’s control, resulting in flight modifications, delays, or cancellations. Such incidents include severe weather conditions, non-airline-related strikes, security threats, political unrest, or unforeseen technical issues that jeopardise flight safety.
According to Regulation (EC) No 261/2004, in such situations, the airline is not obligated to provide compensation due to the exceptional nature of the event.
However, the responsibility to offer care and assistance persists. People who have flights that are delayed or canceled because of bad weather can get free food and a free hotel stay.
Are Technical Problems Considered Extraordinary Circumstances?
According to Regulation (EC) No 261/2004, technical difficulties are typically not considered extraordinary circumstances. The regulation explicitly states that technical glitches occurring during normal airline operations do not qualify as extraordinary, as they are within the airline’s responsibility.
These responsibilities include handling routine maintenance or minor repairs. It is important to note that these matters, although expected of an airline, do not excuse the airline from its obligation to compensate or ensure the well-being of its passengers.
However, if a hidden manufacturing flaw affects flight safety, it can be considered extraordinary. These instances are rare, pose an immediate risk to the plane’s safe operation, and are not part of the airline’s regular technical responsibilities.
Right to Care in Extraordinary Circumstances
Regardless of extraordinary circumstances, passengers maintain their right to care.
Loganair may not be required to give compensation for delays or cancellations provoked by scenarios out of their control, but they are still obligated to provide for your comfort while you wait. This obligation includes the provision of meals, drinks, and, in the event of considerable delays, accommodation.
The same rule applies when it comes to providing an alternate means of transportation if the flight is cancelled – you are entitled to this.
Right to Care: FAQ
In this section, we will answer common questions about passengers’ right to care during flight delays and cancellations with Loganair.
What Is the ‘Right to Care’?
The ‘right to care’ refers to the responsibilities airlines, including Loganair, have towards passengers in case of flight delays, overbookings, or cancellations. According to European legislation, airlines must ensure passenger comfort during these situations. This includes providing complimentary meals, refreshments, and accommodation for significant delays.
Am I Entitled to Care If My Flight Is Delayed?
In the event of a flight delay of 3 hours or more, Loganair is obligated to offer you amenities such as complimentary meals and refreshments. Additionally, in the case of overnight delays, free hotel accommodation will be provided.
If these services are not provided, please contact the Loganair customer service desk at the airport. Alternatively, you can cover the cost of the services yourself and then submit a claim for reimbursement later. It is recommended to do this as soon as possible.
Do I Have the ‘Right to Care’ If My Flight Is Canceled?
Yes, if your flight is cancelled, you are entitled to the ‘right to care’.
This means Loganair is obliged to provide you with meals, refreshments, and accommodation (if necessary), along with an alternative mode of transportation to your destination. If the cancellation occurred due to the airline’s negligence, you also have the right to flight cancellation compensation.
Read more: Last-Minute Flight Cancellation: Your Rights
Are ‘Extraordinary Circumstances’ an Exemption to the ‘Right to Care’?
No, the ‘right to care’ still applies even in the event of ‘extraordinary circumstances’, which are situations beyond the control of the airline.
This implies that even if your flight is delayed or cancelled due to severe weather, security threats, or labour strikes, you are still entitled to complimentary meals, refreshments, and accommodation (if necessary).
How Can I Request Reimbursement If I Had to Take Care of My Accommodation and Meals?
If Loganair failed to provide accommodation, food, or airport transfers, and you took matters into your own hands, make sure to keep all receipts and proof of purchase. You can submit these documents, along with a detailed list of the expenses you incurred during the delay, to Loganair for potential reimbursement. However, please note that this policy only covers necessary expenses, not luxuries. It would be unrealistic to expect reimbursement for extravagant meals.
Is Loganair Subject to the Right to Care Regulation on All Flights?
The right to care applies to all Loganair flights to and from Europe.
As Loganair is a UK-based airline, the right to care under Regulation (EC) No 261/2004 applies to every flight departing from and arriving in Europe.
Do note that this regulation only applies to flights departing from Europe for airlines not based in Europe. Non-European airlines’ flights arriving in Europe from other regions are not covered under this European law.
Is This Right to Care Exclusive to Europeans?
The right to care is not limited to Europeans; it extends to all passengers on Loganair flights, regardless of their nationality.
Under the legislation, Regulation (EC) No 261/2004 and Regulation UK261, set by the European Union and the UK government, airlines operating in Europe must provide care and compensation to affected passengers. This applies to all passengers on Loganair flights, regardless of nationality.
The only exception is non-European airlines, where the regulation only applies to flights departing from Europe, not flights entering Europe from elsewhere.
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.